Terms & Spa Policies

About these terms

These terms cover the use of https://nextbalancespa.com and the treatments booked at Next Balance Spa L.L.C, Shop No. R02, Riah Towers, Al Jaddaf Waterfront, Dubai.

Bookings

Appointments are arranged by phone or WhatsApp. A booking is confirmed only once we have replied to confirm the date, time and treatment — a sent message on its own is not a confirmed appointment.

Walk-ins are welcome whenever a therapist is free. Treatments needing two therapists, such as four hand and couples massage, should be booked in advance.

Arrival and late arrival

Please arrive ten minutes before your appointment so you can change and complete a short consultation. If you arrive late we will do our best to accommodate you, but your treatment may need to be shortened so the following guest is not delayed.

Cancellations

If you cannot make your appointment, please let us know as early as you can so we can offer the slot to someone else. We ask for reasonable notice, particularly for bookings that reserve two therapists.

Prices and payment

Current rates are given by phone or WhatsApp and may change. Payment is taken after your treatment. We accept Cash, Visa, Mastercard, Apple Pay, Bank Transfer.

Health and suitability

Massage and spa treatments are for relaxation and general wellbeing. They are not medical treatment and are not a substitute for medical care.

Please tell us before your treatment if you are pregnant, have a recent injury or surgery, a skin condition, a circulatory condition, or any other health concern. Some treatments may not be suitable, and we may recommend a gentler alternative or ask you to check with your doctor first.

You can ask your therapist to change the pressure, or to stop, at any point during a treatment.

Conduct

We are a professional spa. Our therapists are trained professionals and are treated as such. Any inappropriate behaviour or request will end the treatment immediately, with the full amount payable, and we reserve the right to refuse service.

Personal belongings

Please keep valuables with you. We take care of the spa but cannot accept responsibility for items lost or left behind.

Website content

We keep the information on this website as accurate as we can, but treatments, durations, packages and opening hours can change. Please confirm details with us when you book.